Frequently Asked Questions

Everything you need to know about heat pumps, grants, and Towsty

Heat Pumps

Grants & Eligibility

Costs & Savings

Installation

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Frequently Asked Questions

Heat Pumps

What is Towsty and how does it work?

What exactly is a heat pump?

How much money can I save with a heat pump?

Do heat pumps work in cold weather?

What is the difference between air source and ground source heat pumps?

How long do heat pumps last?

Will my home be cold with a heat pump?

How noisy are heat pumps?

Can I keep my gas boiler as a backup alongside a heat pump?

Can I use smart heating controls with a heat pump?

Grants & Eligibility

What grants are available for heat pumps in England, Wales, and Scotland?

How much grant funding could I get?

Who applies for the grant?

Am I eligible for a heat pump grant?

Can landlords or tenants get a grant?

Do I need an EPC?

What other support is available besides the main heat pump grant?

What could stop me qualifying?

Costs & Savings

How much does a heat pump installation cost?

What is the difference between gross cost and my contribution after funding?

Will a heat pump reduce my energy bills?

What are the running costs of a heat pump?

Why might my Towsty estimate show higher costs or no comparison?

Is there a payback period?

What's the difference between Towsty's estimate and an installer's quote?

Installation

How long does heat pump installation take?

Do I need a new radiator system?

What do I need to prepare for installation?

What happens during a home survey?

How does Towsty choose which installers to connect me with?

Do I need a hot water cylinder for a heat pump?

Still have questions?